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OnCrew.ai

OnCrew answers contractor calls 24/7, captures job details, triages emergencies, and alerts the right technician for HVAC, plumbing, electrical, and roofing teams.

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oncrew.ai·From $49/mo·Checked 2026-09-22

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›What is OnCrew.ai?

OnCrew is an AI phone receptionist for HVAC, plumbing, electrical, and roofing contractors. It answers calls in two rings, collects the caller's problem, address, and callback details, and separates urgent requests from routine inquiries. It can send urgent alerts by text, place appointment requests on Google Calendar, and email recordings, summaries, and transcripts.

›What are the pros and cons of OnCrew.ai?

Strengths

Answers in two rings without hold music or a queue
Provides trade-focused emergency triage and immediate SMS alerts
Includes the caller's problem, address, callback number, recording, summary, and transcript
Can be set up in under ten minutes using call forwarding or a new local number
Offers a 14-day trial without a credit card and a 30-day money-back guarantee

Trade-offs

Calls beyond the plan allowance cost $0.99 each
Alert texts have monthly limits, followed by a $0.05 per-text charge
The number of phone numbers, alert recipients, transfer destinations, and on-call slots depends on the plan
Multi-location support and custom AI voice training are limited to the Multi-Truck tier

›What are OnCrew.ai’s key features?

Answers calls day and night, including weekends and holidays
Captures service type, problem details, address, callback number, and safety information
Uses emergency triage rules to alert on-call technicians by text
Sends call recordings, summaries, and transcripts by email
Hands appointment requests to Google Calendar when connected
Supports call forwarding or a new local phone number without hardware

›What are the best use cases for OnCrew.ai?

Answer after-hours calls while the contractor or dispatcher is unavailable
Collect emergency details for leaking water heaters, heating failures, and other urgent jobs
Notify an on-call technician when a call meets the company's emergency criteria
Capture routine callback requests for the office to review the next morning
Put appointment requests on Google Calendar and email the team the call context

›What is the pricing for OnCrew.ai?

PlanPriceDetails
Starter$49/mo100 calls/mo, 1 AI phone number, emergency triage, alerts, transcripts, recordings, appointment request capture, and basic analytics.
Pro$149/mo400 calls/mo, 2 AI phone numbers, more alert recipients and on-call slots, workflow handoff setup, and priority support.
Multi-Truck$349/mo1,000 calls/mo, 5 AI phone numbers, multi-location support, custom AI voice training, a dedicated account manager, and custom workflow planning.

All plans include a 14-day free trial with no credit card required. Extra calls cost $0.99 each, and alert texts cost $0.05 each after the included allowance. Annual billing is available on request, with two months free.

Checked 2026-09-22 · source

›Who is OnCrew.ai best for?

soloStarter suits contractors who need after-hours coverage while they are on jobs.
small teamPro fits teams running one to five trucks that need multiple numbers, more alert recipients, and workflow handoffs.
HVAC contractorsHVAC businesses can use trade-specific intake and emergency alerts to capture calls outside office hours.
plumbing contractorsPlumbing teams benefit from collecting urgent leak details and sending them directly to an on-call technician.
electrical contractorsElectrical contractors get 24/7 call answering with job details and callback context sent to the team.
roofing contractorsRoofing companies can use the service to handle missed calls and organize routine callback requests.
Not for
  • Businesses outside home-service contracting may not benefit from the HVAC, plumbing, electrical, and roofing intake focus.
  • Teams that need unlimited call volume should look elsewhere because each plan has an included call allowance and paid overage.
  • Organizations requiring many locations, phone numbers, or custom voice training may need the Multi-Truck tier.

›What are the best OnCrew.ai alternatives?

The Quiet Protocol AI Business OSChoose this instead if you want a broader browser-based voice agent and business operating system rather than contractor-focused phone intake.→TukiAI→Ask Concierge→Google Gemini→

›Where can I try OnCrew.ai?

Open oncrew.ai →
AI answering serviceAI phone agentAI receptionistcontractor softwarecustomer supportfield service

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